Customer Service

Quiet Carry is a small team focused on product development, fulfillment, shipping, and customer support.

For the fastest response, please contact us regarding:

• Existing orders
• Order status
• Warranty claims
• Order-related questions

When contacting us about an order, please include:

• Order number
• Full name
• Email address used for the order

Customer service and order fulfillment are handled by the same team. Please allow 1–3 business days (Monday–Friday, excluding holidays) for a response.

All orders ship with signature confirmation.

General inquiries: including restocks, specifications already listed on the website, and general product discussions are answered as time permits and may take longer.

Customer Service & Product Support

Quiet Carry is a small team involved in nearly every part of the process, including designing, building and inspecting knives, pulling and fulfilling orders, photography, repairs, and customer support. Because we design, build, and service our products, we are very familiar with how they function and the issues that can arise with them.

When a customer contacts us for assistance, our focus is on identifying the issue and providing the most practical solution based on our experience with the product. Not every issue requires a knife to be returned or replaced. Sometimes the solution may be as simple as turning a pivot screw, making a basic hardware adjustment, replacing a piece of hardware, or cleaning and maintaining the knife.

From time to time, warranty defects do occur, and we will take care of them. We also service secondhand Quiet Carry knives when practical. If your knife was acquired secondhand, please let us know when contacting us, as its history can be helpful when diagnosing an issue.

Our communication is direct and solution focused. Our goal is simple: understand the issue, determine the appropriate solution, and help get your knife back in service.

Thank you for your patience and support.