Frequently Asked Questions
Order Cancellations
Can I cancel my order?
Orders canceled prior to shipment may be subject to non-refundable payment processing fees.
Can I cancel my order after it has shipped?
Orders cannot be canceled once they have shipped.
Can I make changes to my order after placing it?
We are unable to guarantee order changes once an order has been placed. Please contact us as soon as possible if changes are needed.
Shipping & Delivery
When will my order ship?
Orders are typically processed and shipped within 1–3 business days.
Why is my order shipped with signature required?
To ensure safe and accurate delivery, some orders are shipped with signature confirmation. This helps prevent lost or misdelivered packages and ensures the shipment reaches the intended recipient.
Signature requirements are determined based on the order and shipment details and cannot be modified once the order is placed.
Can I request no signature on delivery?
Signature requirements cannot be removed or modified once an order is placed.
What happens if my tracking says delivered but I didn’t receive it?
Once a shipment is marked as delivered by the carrier, the order is considered fulfilled.
If you are unable to locate your package, please contact the carrier directly to initiate an investigation.
Why hasn’t my tracking updated?
Occasionally, carriers may delay scanning packages. This can result in tracking not updating immediately even after the package has been dropped off.
If tracking does not update after several days, please contact us and we will review the situation.
Returns & Exchanges
Do you accept returns?
Returns are accepted on unused items in original condition within the return window. Please refer to our Shipping & Returns page for full details.
Do you cover return shipping?
Return shipping costs are the responsibility of the customer unless the item was received incorrectly.
Products & Hardware
Do you provide specifications for individual parts?
We do not provide detailed specifications for individual components.
Where can I purchase replacement hardware?
Replacement hardware is available here:
Can you help me troubleshoot or adjust my knife?
Basic adjustments such as pivot tuning can typically be handled with standard tools. For general guidance, we recommend referencing publicly available tutorials.
What if my package was returned to sender?
If a package is returned to us due to delivery failure, we will contact you to arrange reshipment. Additional shipping charges may apply.
International Orders
Do you ship internationally?
We ship to select international destinations.
Do you ship to forwarding addresses or third-party recipients?
We are unable to support orders involving forwarding services or third-party delivery arrangements.
Who is responsible for customs, duties, or delivery issues?
The customer is responsible for any customs fees, duties, taxes, and coordination with local carriers.
Do you offer discounts or run sales?
We rarely run sales. Pricing reflects the current production run and may increase on future batches.