Quiet Carry Warranty & Terms
Warranty Coverage
Quiet Carry products are guaranteed against defects for the original owner only.
To submit a warranty claim, you must provide:
- Order number
- Name
- Address
- If a defect occurs under normal use, we will repair or replace your product.
What Is Not Covered
Our warranty does not cover:
- Normal wear-and-tear: Loose screws, worn finish, or hardware that loosens over time.
- Cosmetic damage: Scratches, coating wear, or finish trails.
- Custom parts or modifications: Damage from non-stock clips, thumb studs, or aftermarket components.
- Unauthorized repairs or service: Damage caused by anyone other than an approved Quiet Carry representative.
- Disassembly damage: Functional failures or screw damage caused by disassembly, including lock bar or insert removal.
- Excessive use or misuse: Slamming, prying, throwing, or using the knife beyond normal cutting tasks.
- Lock bar misuse: Pushing the lock bar may cause damage.
- Waypoint lock removal: The Waypoint lock may only be removed by Quiet Carry. Any attempt to remove it yourself will cause damage and void the warranty.
- Blade or clip damage: Chips, bends, tip breakage, scratches, or clip bends/breaks from snagging or catching on objects.
- Debris: Dust, sand, lint, string, sticky substances, or foreign material affecting function.
- Upgraded models, sharpening, accidental misuse, or dropping.
- Loss or theft due to improper handling or third-party services.
All Quiet Carry products undergo quality inspection before shipping.
Submitting a Warranty Claim
- Ship your product: Return the entire product with all parts, securely packaged, and require a signature. Quiet Carry is not responsible for lost or damaged shipments without a signature.
- Keep it original: Products must be in original form. Any modifications void the warranty.
- Processing time: Allow 2 weeks for evaluation and return once received. Do not email us the day it arrives at our PO Box, as this may delay processing.
- Shipping costs: All shipping fees are the customer’s responsibility, payable in U.S. dollars.
- Authorized purchases only: Items must be purchased directly from Quiet Carry. We cannot reimburse items purchased elsewhere.
Reassembly Service: $20 plus any required replacement parts.
Customer Service: info@quietcarry.com
Important: Quiet Carry knives are for cutting purposes only. Misuse or use for any other purpose voids the warranty.
Release & Liability
By purchasing or using a Quiet Carry product, you:
- Agree to follow all applicable laws for possession, carry, transport, and use.
- Indemnify and hold Quiet Carry harmless from claims due to illegal or improper use.
- Confirm you are 18 years or older to purchase
BEWARE OF COUNTERFEITS more
*Information on this website is subject to change without notice. Modification of products, materials, measurements, technical specifications and availability can occur.