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Questions and answers

  • Why is my order being shipped with signature required?

    Unfortunately the shipping process is not always consistent. So to guarantee the package arrives to the correct person, we have to require signatures. This is do to the - loss, stolen, or claims of not receiving the package. No orders are shipped without a signature to be left unattended on porch or mailbox with the exception of small items such as hardware. Please consider that each package/shipment will require a signature. Thank you for under standing.

  • Where are Quiet Carry products made?

    All current models are manufactured by Quiet Carry's team in Taiwan.

  • Do products come with a warranty?

    Yes, please see our warranty policy here

  • I'm not the original owner and need a part?

    Please reach to we sell all replacement parts. We happy to get the product back to working order.

  • Is blade sharpening covered under warranty?

    No, blade sharpening is not covered under warranty.

  • What is not covered under warranty?

    Please refer to our Warranty page here.

  • How soon will my order ship?

    In stock items take 1-3 business days to process before shipping (Monday-Friday). That means it will take 1-3 business days, after you place your order, to process your order and get it ready for shipping - no matter if you choose regular shipping or priority shipping. However, once shipped, your package will be delivered in the method chosen at check out, i.e., standard shipping or expedited shipping. Orders placed on weekends will be shipped the following Tuesday. Orders placed on or during federal holidays will be shipped in 1-3 business days after returning from the holiday.

  • How fast is shipping?

    Orders are process in 1-3 business days. Once shipped the travel time is usually 3-5 business days in the USA. Up to 7 days for rural areas. We ship form Southern California. This is only an estimate and the time frame is not guaranteed.

  • How do I track my order?

    Once shipped you will receive an auto notification with a tracking number to the email you provided.

  • For the Q3 key organizer does it hold less than 4 keys?

    Yes, you will have to add a spacer in place of a key. Spacers come included.

  • For the Q3 or Shorty, can I remove the clip?

    Yes, you can remove the clip. However, the Q3 and Shorty are designed to use with a clip.

  • For the Q3 and Shorty, my keys are loose, what should I do?

    It is very important to at least fill up the post even to the "top" with keys and/or a washer/washers. In some cases they can even overflow. See video here for how to install keys.

  • Is the screw design patented?

    It is patent pending.

  • Where else can I follow along for updates?

    Follow us on Instagram at @quietcarry and on Facebook. You can also sign up for our email newsletter to stay updated on the latest releases, restocks and happenings.

  • When will a particular item be back in stock?

    We make our products in small batches. If you see something you like that is out of stock, we recommend signing up for our email newsletter update. We will not be able to provide restock times or dates.

  • Can I purchase new screws for my iQ?

    Yes, please contact us at
  • Do you send out replacement parts?

    We only ship screws and clips. We do not ship lock bars, scales, handles, lock inserts, or any part that is not a screw or a clip.

  • Can I get an update on the status of my warranty claim?

    Please email and include “WARRANTY UPDATE” in the subject line. In the body of the email, please include the following information if available: email associated with the order, your order number, first and last name, date of purchase, phone number, and shipping address. The more information you can provide, the quicker it will be to assist you.

  • How long does my warranty last?

    Our products are backed by a limited lifetime warranty.

  • Can I cancel my order?

    Once an order is placed, it begins processing immediately and therefore you are unable to make changes. Please contact for any questions.

  • What is your return policy?

    Please refer to our Returns page here. Please note, we do not accept returns if the product, including knife blades, have any scratches or blemishes whatsoever. If the product has any scratches, even the faintest scratch, this product cannot be returned and will not be accepted. These defects deem the product unfit to be resold, therefore, our return policy will adhere to these strict guidelines.

  • How do I ship back my return?

    If your product is eligible for a return (read here), please email to begin the return process.

  • Can I exchange my product?

    We do accept exchanges, but please refer to our Returns page here for additional information.

  • How do I properly take care of my knife?

    Keep your knife clean, oiled, and sharp. You do not need to disassemble your knife to clean it. In most cases, spraying out any debris with canned air is effective. In the closed position, add a few drops of oil next to the pivot and tang of the blade.

  • Do you offer discounts for Military or First Responders?

    Yes, please refer to our Pro Deals page for additional information.

  • Are there restocking fees?

    Yes, if you want to cancel your order, and the order has already been processed, there is a 6% restocking fee that will apply once we locate/intercept the package. Additionally, all approved standard returns may result in a 10% restocking fee. This applies to all products.

  • Do you sell blades only?

    Unfortunately we do not provide this service. However with proper, use, care and maintenance blade replacement is not needed